Responsible Play · Limits · Support
Responsible Gaming
Betting should be entertainment you pay for, in the same way you pay for a cinema ticket. The moment it becomes a way to make money, solve a shortfall or recover a loss, it has stopped being entertainment and started being a problem.
If You Need Help Today
You do not have to wait until things get worse, and you do not need our permission to stop.
- Tele-MANA14416 or 1-800-891-4416Available 24 hours in multiple languages. Call if betting is causing you stress, debt or anxiety, or if you feel you cannot stop.
- Emergency1112If you or someone else is in immediate danger.
Ask us to close or freeze your account at any time. We act on it, and we will not contact you afterwards with an offer to come back.
Start Here
What the Odds Actually Mean for You
Most responsible gaming pages open with a slogan. This one opens with the part that actually protects you, which is understanding what you are up against.
Most people lose money over time
This is not pessimism, it is arithmetic. Every betting market carries a margin, and casino games carry a house edge built into the rules. Over enough bets, that margin is what decides the outcome, not skill and not luck.
An exchange narrows the margin compared with a traditional bookmaker, but it does not remove it, and commission still applies to winnings. Someone who bets regularly for a year should expect to be down rather than up. If you are planning around any other assumption, the plan has a problem in it.
A winning streak is not skill
Short runs of good results happen constantly in any activity with this much variance, and they feel exactly like skill from the inside. That feeling is the single most expensive thing in betting, because it is what persuades people to raise stakes at precisely the wrong moment.
No past result changes the next one
Five losing bets do not make a win more likely. The next match does not know what happened in the last one, and no amount of being "due" has any effect on a cricket ground. Acting on that feeling has a name, and it has emptied a great many accounts.
No system beats the margin
Doubling after a loss, following a tipster, buying a "sure shot" prediction, copying someone's screenshots: none of it changes the underlying margin. Doubling systems in particular fail in the same way every time, by requiring a bet larger than you have exactly when you most need it to land.
A Private Self-Check
Signs Worth Taking Seriously
Nobody else needs to see your answers. Read these honestly, as they describe how a problem usually begins rather than how it ends.
You bet more than you planned
Deposits creep past the figure you set yourself, or you top up mid-match without deciding to.
You chase losses
A losing bet is followed by a larger one to recover it, rather than by stopping for the day.
You borrow to bet
Money for bills, rent, family or savings goes into a wallet, or you borrow from someone to keep playing.
You hide it
You delete messages, avoid mentioning a loss, or would be uncomfortable if someone close saw your statement.
It affects sleep or work
You stay up for matches you would not otherwise watch, or find your attention drifting at work.
You cannot enjoy a match without a bet
Cricket stops being interesting on its own and only matters when money is on it.
Winning no longer feels like enough
A win is immediately reinvested rather than enjoyed, so the balance never actually leaves the account.
You have tried to stop and could not
You decided to take a break and found yourself back within days.
If several of these sound familiar
That is worth acting on now rather than after another month. The most useful next steps are practical ones: ask us for a deposit limit or a self-exclusion today, tell one person you trust, and speak to a qualified professional. None of those require you to have reached a crisis first.
Problem gambling is a recognised condition, not a character flaw or a failure of willpower, and it responds to support. Treating it early is considerably easier than treating it late.
What We Will Do
Limits and Controls You Can Ask For
These are available on request, free, and treated as completely ordinary. Nobody will try to talk you out of one.
| Tool | What it does | How it works |
|---|---|---|
| Deposit limit | A cap on how much can be added to your wallet over a period you choose. | Applied quickly. Increases take effect only after a delay, so a decision made in frustration cannot take effect immediately. |
| Session reminder | A prompt after a set amount of time, so a long evening does not pass unnoticed. | Applied quickly, and can be changed at any time. |
| Cooling-off period | A short pause, typically a few days to a few weeks, where the account cannot be used. | The account reopens automatically at the end, with no action needed from you. |
| Self-exclusion | A longer closure, from several months upward, where we will not reopen the account before the period ends. | We will not reopen it early, and we will not send you any promotional contact during it. |
| Account closure | Permanent closure of the account and return of your available balance. | Requested at any time, for any reason, with no questions asked. |
How to Request One
- Message us through any channel on the contact page.
- Give your username and say which limit you want and for how long.
- We confirm when it has been applied.
That is the whole process. You do not need to explain why, and you will not be asked to justify it.
Why Increases Are Slower Than Decreases
Lowering a limit takes effect quickly. Raising one does not, because the request to raise a limit is most often made in the exact moment when it should be refused, part-way through a bad evening.
The delay exists so that the decision is made by the version of you that set the limit in the first place, rather than the version chasing a loss at eleven at night. If that feels frustrating, it is working.
Practical Habits
How to Keep It Under Control
None of these are dramatic. They are the habits that separate people who bet for years without trouble from people who do not.
Decide the number first
Set a monthly figure before the season starts, while nothing is at stake. Treat it the way you treat any other entertainment budget, and when it is gone, it is gone until next month.
Never bet borrowed money
Not from a card, not from an app, not from a friend, and never from money set aside for rent, bills, school fees or family. This is the single clearest line in the whole subject.
Stop when you planned to
Decide in advance when you will stop, by time or by amount, and keep to it whether you are up or down. A win is a reason to stop just as much as a loss is.
Do not chase
Raising your stake to recover a loss is the point at which most serious problems begin. If you notice yourself doing it, that is the signal to close the app for the night.
Take real breaks
Days without a bet, especially during long tournaments. If a break feels difficult to take, that difficulty is itself worth paying attention to.
Check your statement
Look at the actual numbers weekly. Memory consistently reports a rosier picture than arithmetic does, and the statement is the only honest version.
Never bet to fix money trouble
Betting is not a route out of a financial hole. It reliably makes the hole deeper, and that is the most common way a difficult situation becomes an unmanageable one.
Do not bet while upset or drinking
Stress, anger and alcohol all push stakes up and judgement down. The worst sessions people describe to us almost always begin in one of those states.
Keep other things in your week
If cricket evenings are the only thing you look forward to, betting fills a gap it is not able to fill. Protecting the rest of your week protects your account too.
Strictly 18+
Protecting Young People
Our service is for adults aged 18 and over. We do not knowingly issue accounts to anyone under 18, and an account found to belong to a minor is closed. Any winnings on it are not paid.
The practical risk is rarely a teenager opening their own account. It is far more often a young person using an adult's phone that is already signed in. If children have access to your device, the steps alongside matter more than any check we can run at our end.
If you believe someone under 18 is using an account issued by us, tell us immediately through the support channels and we will act on it.
If Children Use Your Devices
- Use a screen lock, and never let a betting account stay signed in on a shared phone.
- Do not save the password in a browser that others use.
- Turn on your phone's built-in parental controls, and your bank app's own limits.
- Consider blocking software on shared computers if gambling sites are a concern in your household.
Talking to older children about why these sites are restricted tends to work better than silence, which leaves them to find out elsewhere.
Where to Get Help
Support That Is Not Us
We can close your account, and that is genuinely useful. What we cannot do is provide treatment or counselling, so here are the routes that can.
Tele-MANA
14416or 1-800-891-4416
Free, confidential support for anyone struggling with betting, from India's national helpline run by the Ministry of Health and Family Welfare. Call any time, 24 hours a day, in multiple Indian languages. Trained counsellors can talk with you about chasing losses, betting more than you planned, debt or stress from betting, and can connect you with further help if you need it.
Peer Support Groups
Gamblers Anonymous runs free peer-support meetings in several Indian cities and online. Check their website for current listings, since meeting times and locations change. Many people find talking to others who have been through it easier than starting with a professional.
Financial Guidance
If debt has built up, a qualified financial adviser or a legitimate credit counselling service can help you structure repayments. Avoid anyone offering a quick fix for a fee; debt built through betting is not solved by another expensive product.
In an Emergency
1112
If you or someone else is in immediate danger, call emergency services. If you are having thoughts of harming yourself, please contact Tele-MANA on 14416 or go to your nearest hospital. You deserve support, and it is available.
For Family and Friends
If You Are Worried About Someone Else
Living with someone else's gambling is difficult, and the instinct to fix it quickly usually makes things harder. A few things tend to help more than others.
Raise it calmly and privately, at a time when nothing is happening, rather than in the middle of a match or straight after a loss. Describe what you have noticed rather than what you have concluded, since an accusation invites a defence and an observation invites a conversation.
Try not to pay off debts repeatedly. It comes from care, but it removes the consequence that often prompts someone to seek help, and it rarely ends the pattern. Encouraging them towards a counsellor or a helpline is more useful than becoming their bank.
Protect your own position too. Keep your own accounts separate where you can, and get advice before taking on any liability for someone else's borrowing.
What You Can Ask Us To Do
If you believe an account we have issued belongs to someone under 18, tell us and we will investigate and close it.
For an adult account holder, there are limits to what we can do. We cannot close an adult's account on somebody else's instruction, and we cannot discuss their account with you, because doing either on an unverified request would itself be a serious failure. The account holder can ask us at any time, and we encourage them to.
Look After Yourself As Well
Supporting someone through this is exhausting, and Tele-MANAS on 14416 is available to you too, not only to the person gambling. Talking it through with a counsellor is reasonable and sensible, not an overreaction.
Our Side of It
What We Commit To
A responsible gaming page is only worth something if the business behind it behaves accordingly. These are the commitments the rest of this site is built on.
We act on limit requests
Deposit limits, cooling-off periods and self-exclusions are applied when you ask, without an attempt to talk you out of it.
We respect self-exclusion
We will not reopen an account before the period ends, and we send no promotional contact during it.
We do not chase deposits
We do not message players pushing top-ups, and we never try to discourage a withdrawal.
We do not sell certainty
No tips, no predictions, no fixed results. Anyone claiming to guarantee an outcome is lying, and we will say so.
We are honest about losses
We tell players plainly that most people lose over time, including on this page, rather than implying otherwise.
We enforce 18+
Accounts found to belong to minors are closed, and winnings on them are not paid.
These commitments also appear in our account terms, and the thinking behind them is set out on our team page.
FAQ
Frequently Asked Questions
How do I set a deposit limit?
Message us with your username and the limit you want. It is applied quickly, free, and you do not need to give a reason.
How quickly can I lower a limit?
Reductions are applied quickly. Increases take effect only after a delay, so a decision made during a bad session cannot take effect that night.
What is the difference between a cooling-off and a self-exclusion?
A cooling-off is a short pause that ends automatically. A self-exclusion is longer, and we will not reopen the account before the period you chose has finished.
Can I reopen my account during a self-exclusion?
No. That is the point of it. We will not reopen it early regardless of how the request is made.
Will you contact me after I self-exclude?
Not with promotions, no. We treat a self-exclusion as a boundary, not as a pause before a win-back offer.
Do I have to explain why I want a limit?
No. You will not be asked to justify it, and nobody will try to persuade you otherwise.
Can I get my money back if I lose more than I meant to?
No. Settled bets cannot be reversed. That is exactly why limits exist, and why setting one in advance matters so much.
Is my balance returned if I close my account?
Yes. Your available balance is returned to an account in your own name, once any unsettled bets have concluded.
Can my family ask you to close my account?
No. We cannot close an adult's account on somebody else's instruction, or discuss it with them. You can ask us yourself at any time.
Is problem gambling actually treatable?
Yes. It is a recognised condition that responds to support, and professional help works. Early treatment is considerably easier than late treatment.
Ready to Set a Limit?
Message us with your username and what you want applied. No explanation needed, no questions asked, and nobody will try to change your mind.
Request a Limit18+ only. Betting carries a risk of financial loss. If you need support now, call Tele-MANAS free on 14416.